Client satisfaction survey administered to Friend 2 Friend participants.

Posted by
September 8th, 2015
Share This:

“We needed a way to highlight what we, anecdotally, suspected,” said Friend 2 Friend Director, Jan Klein, about the client satisfaction survey administered earlier this year to participants in JBBBS’ programs for adults with disabilities. In recent months, Klein and her staff have been busy analyzing the results of the survey, which reveal that participants largely value their experience in JBBBS programs.

The survey was administered to a statistically valid sample of 100 participants over a six-month period, with 51% of respondents matched for two years or more.

The survey indicated that:

  • 98% of respondents enjoyed seeing their volunteer regularly
  • 81% felt more comfortable participating in the community as a result of their involvement in the program
  • 80% were more comfortable in social settings, generally, as a result of their participation
  • 68% felt more accepted by other peers and better integrated in the community
  • 79% were more comfortable speaking up for themselves as a result of something they learned while participating in Friend 2 Friend
  • 90% found it simple to problem-solve with a Friend 2 Friend caseworker
  • 96% have seen their lives enhanced through involvement in Friend 2 Friend
  • 94% would recommend the program to others.

Of note, for 23% of respondents, it was the first time (ever!) that they identified having a friend without disabilities.

Learn more about Friend 2 Friend here.